Terms of Service and Client Agreement
Back to Presence, LLC
Email: hi@backtopresence.com
Phone: 812-567-3677
Address: 2443 Fillmore St #380-2914, San Francisco, CA 94115
Effective date: May 26, 2024
1. Service Description
We provide coaching sessions and group events aimed at improving well-being. Services are delivered via in-person and online.
2. Disclaimer
We do not provide therapy or medical treatment. We do not diagnose or treat mental health disorders. If you require such services, please seek the advice of a licensed therapist or medical professional.
3. Payment Terms
- Fees: The fees for services are detailed on our website.
- Payment Method: Payments are processed through Stripe.
- Due Dates: For events and individual coaching sessions or packages, payment is due at the time of booking. For periodic coaching sessions, payment is due the day of the session.
- Late Payment: Late payments may result in cancellation of sessions.
4. Refund Policy
- Refunds are granted if a cancellation request is made at least 24 hours before the session.
- Refunds are not provided for no-shows or for cancellations made less than 24 hours before the session.
5. Dispute Policy
- Disputes should be reported within 30 days of the incident.
- We aim to resolve disputes amicably through direct communication.
- If unresolved, mediation or arbitration may be pursued.
6. Cancellation Policy
- Clients can cancel sessions with at least 24 hours' notice to avoid fees.
- A cancellation fee equal to the session cost applies for cancellations made less than 24 hours in advance.
- Events, unless otherwise specified, are non-refundable.
7. Confidentiality
- All information shared during sessions is confidential.
- We will not disclose any client information without written consent, except as required by law.
8. Liability Waiver
- General: Our services are provided "as is" without any warranties, express or implied. We do not guarantee any specific outcomes from our services.
- Risk Assumption: Clients agree to assume full responsibility for any risks, injuries, or damages, known or unknown, which might occur as a result of participating in our services.
- Limitations of Liability: To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use or inability to use our services;
- Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the services;
- Personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our services;
- Any unauthorized access to or use of our servers and/or any information stored therein;
- Any interruption or cessation of transmission to or from our services;
- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party.
9. Indemnification
- Clients agree to indemnify and hold harmless Back to Presence, LLC, its affiliates, and its respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including without limitation, reasonable legal and accounting fees, arising out of or in any way connected with:
- Client's access to or use of our services;
- Client's violation of this agreement;
- Client's violation of any rights of another.
10. Force Majeure
- Back to Presence, LLC will not be liable for any failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, war, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
11. Severability
- If any provision of this agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this agreement will otherwise remain in full force and effect and enforceable.
12. Termination of Agreement
- Either party may terminate this agreement with written notice.
- Termination does not entitle the client to a refund for any services already booked or provided.
13. Data Privacy
- We collect and use client data in accordance with our Privacy Policy below, which complies with applicable laws.
- Clients have the right to access, modify, or delete their data.
14. Modification of Terms
We reserve the right to modify these terms at any time. Clients will be notified of any changes, and continued use of our services constitutes acceptance of the new terms.
By booking our services, you acknowledge that you have read, understood, and agree to these terms.
Back to Presence, LLC
hi@backtopresence.com
2443 Fillmore St #380-2914
San Francisco, CA 94115
Privacy Policy
Effective date: May 26, 2024
1. Introduction
Back to Presence, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website backtopresence.com and use our services.
2. Information We Collect
- Personal Information: We collect personal information that you provide to us, such as your name, email address, phone number, and payment information.
- Usage Data: We collect information about your interactions with our website and services, including your IP address, browser type, and pages visited.
- Cookies: We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize you and remember your preferences.
3. How We Use Your Information
- To Provide Services: We use your personal information to provide and manage our services, including booking sessions and processing payments.
- To Communicate: We use your contact information to communicate with you about your appointments, send reminders, and provide customer support.
- To Improve Our Services: We analyze usage data to understand how our services are used and to improve our offerings.
- Marketing: With your consent, we may send you promotional emails about new services, special offers, or other information we think you may find interesting.
4. How We Share Your Information
- Third-Party Service Providers: We share your information with third-party service providers who assist us in providing our services, such as payment processors and email service providers.
- Legal Obligations: We may disclose your information to comply with legal obligations, such as responding to subpoenas or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of your data.
6. Your Rights
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request the correction of inaccurate or incomplete personal information.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes indicates your acceptance of the new terms.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: hi@backtopresence.com
- Phone: 812-567-3677
- Address: 2443 Fillmore St #380-2914, San Francisco, CA 94115
Back to Presence, LLC